Help & limits

A clear path from draft to signed copy.

Current limits, field rules and recovery steps.

Prepare a readable agreement

Upload an unlocked PDF up to 25 MB and 60 pages. Review every page: placement confidence describes detected fields and does not prove that all fields were found. Resize each replacement box to cover the original words and leave enough room for the answer. Multiline values wrap inside the selected box; shorten the answer or enlarge the box if the fit check reports clipping.

Assign recipients and field rules

Assign each signing field to a recipient role. Ordinary checkboxes may be checked or unchecked. Use ‘Must be checked to agree’ for a required acknowledgement. Give related boxes the same choice-group name for a single choice. Make every option optional if choosing none is allowed. Required fields are enforced before submission.

Send and recover safely

Email invitations require a configured sending provider. If an invitation is rejected, the agreement stays a draft and you can retry from its request page. Acceptance means the email was submitted; delivery and bounce events are separate. In-person recipients use a shareable link and are not emailed.

Reminders and expiry

Reminders are processed daily, so their offsets are earliest due times rather than exact delivery times. Failed reminders retry without replacing the original invitation. Unresolved questions pause reminders; resolving all questions resumes them. Signing requests normally expire 30 days after sending; the signing endpoint checks that deadline immediately.

Review, sign and keep your copy

Recipients need no account. Scroll continuously through all pages; use Read page text for selectable PDF text, or ask the sender for an accessible copy if a scan cannot be read. Review the electronic signing details, choose Agree, and continue reviewing. Choose Start signing only when ready. Your name is prefilled when you open a signature field; review and adopt it, edit it, or draw your signature. Choose Complete signing to submit. Use Fit to adjust the display. Unsigned entries can recover after a refresh within the same browser tab for up to 24 hours; closing the tab ends that recovery. If all signatures are saved but the PDF could not be finalized, use ‘Retry signed copy’. Download the sealed document and certificate and keep an independent copy. A download click does not confirm your device saved the file.

Other current limits

The create-agreement API supports up to 20 recipients and 60 create requests per minute per workspace. Keep the same Idempotency-Key and request body for retries. Bulk sending supports up to 100 rows for one recipient role. Workspace logos accept PNG files up to 1 MB; the logo is a public brand asset.

Beta support and policies

Click It Contracts operates in Washington state. During beta, use your existing operator contact for support. A public support/privacy inbox has not been published. Terms and Privacy are drafts pending operator and legal review. Retention and production recovery policies still need approval before full launch.

Help and recovery

For signing questions, corrections or an accessible copy, use Ask a question on the signing page to reach the sender. Check the latest invitation and your spam folder if an email is missing. For account access, use the reset-password option on the sign-in page. Never share your password, authenticator codes or signing-link token. When contacting your existing operator contact, include the agreement reference and a brief description rather than a full contract.

A public support destination is awaiting operator approval. No new contact address is published here.